Post by account_disabled on Mar 9, 2024 7:54:36 GMT
The that improve the execution and performance of processes by applying processes such as standardization implementation of performance indicators and development of guidelines and policies that allow integrating a continuous improvement approach throughout the department. collection. That is why it is essential to use both financial and operational performance indicators supported by models and methodologies that encourage continuous improvement identifying process deviations or implementing new and better collection strategies. The application of policies should be measured using a monitoring plan dedicated to verifying compliance with both the companys policies and guidelines when it does the collection work itself or uses outsourcing. 5 Use cuttingedge technology in all processes Just as technology has permeated many areas of the company.
Collection management cannot be the exception there are several tools that have been developed to automate and improve collection processes. Comprehensive Job Function Email List collection system and predictive dialer are examples of tools used to improve customer relationships. When the company uses external agencies in the segmentation processes management of the portfolio assigned to it and reporting these are examples of process automation. Management. The role of the portfolio executive had a redefinition of the organizational model going from being a collector to a Financial Advisor they must have a comprehensive vision of the client as well as be specialists in the diagnosis and management.
The level of delinquency in order to provide personalized attention and propose comprehensive solutions for each client which above according to a study by the firm Deloitte. So the portfolio executive must be focused on the needs of the user in order to resolve their financial concerns fulfilling an advisory role so that the client finds the best option to pay their obligations. The compensation scheme of the collections area must be aligned with the performance indicators of the portfolio executives and these parameters with the companys strategy seeking profitability and efficiency in the collections processes.
Collection management cannot be the exception there are several tools that have been developed to automate and improve collection processes. Comprehensive Job Function Email List collection system and predictive dialer are examples of tools used to improve customer relationships. When the company uses external agencies in the segmentation processes management of the portfolio assigned to it and reporting these are examples of process automation. Management. The role of the portfolio executive had a redefinition of the organizational model going from being a collector to a Financial Advisor they must have a comprehensive vision of the client as well as be specialists in the diagnosis and management.
The level of delinquency in order to provide personalized attention and propose comprehensive solutions for each client which above according to a study by the firm Deloitte. So the portfolio executive must be focused on the needs of the user in order to resolve their financial concerns fulfilling an advisory role so that the client finds the best option to pay their obligations. The compensation scheme of the collections area must be aligned with the performance indicators of the portfolio executives and these parameters with the companys strategy seeking profitability and efficiency in the collections processes.